Return and Refund Policy

Our return policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you have not taken the return insurance, the delivery will be at your expense.

Certain types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Other items that cannot be returned:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

In certain cases, only partial refunds are granted: (if applicable)

• Books with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 15 days after delivery Refunds (if applicable) Once your return is received and inspected, we will 

  send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

  Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@houseofaverelle.com. Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

  Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@houseofaverelle.com and send your item to: 75 Westbourne Terrace, Paddington, London, ENG, W2 3UJ, United Kingdom.

  Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

  If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. Shipping To return your product, you should mail your product to: 75 Westbourne Terrace, Paddington, London, ENG, W2 3UJ, United Kingdom.

  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.